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Which credit cards do you accept?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
Which credit cards do you accept?
Visa and Mastercard cards are accepted, as well as debit cards which bear
the Visa or Mastercard logo. Regretfully, American Express and Discover
are not accepted.
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Can I cancel my order?
Yes, you can, but only on non-custom items, chains, binders, straps, etc.,
and if not already shipped. Orders that have been shipped will be
subject to a 25% restocking fee that will be deducted out of the credit.
If you do receive an order that was canceled, accept delivery of the item
and call the Customer Service Center (972)723-8000 for return instructions.
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I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 48 hours of receipt and upon
inspection of products; however, it may take 7-10 business days for you to
receive your credit. You should see this on your next credit card statement
or the following one, depending on where you are in your billing cycle.
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Can I return an item?
If, upon receipt, your order is incorrect, please call Customer Service at
(972)723-8000 immediately. We are not responsible for damage caused during
shipping.
Merchandise returned without authorization will be refused, and the
carrier will charge you freight in both directions. Please return your
merchandise in the original box and packing materials, including all
accessories. The value of missing accessories will be deducted from the
credit amount of a return.
Personalized items and special order merchandise are not returnable.
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What happens if the item I ordered is not available?
We ship products before the estimated delivery date in the majority of cases.
On occasion, however, an order may be delayed due to availability or other
circumstances. In the unlikely event there is a change or delay in filling
your order, we will notify you via phone, postal mail or email. We know
that this can be inconvenient, but we will make every effort to notify you
of the new delivery date. On rare occasions, new circumstances come to our
attention after the placement of your order. Therefore, we reserve the
right to cancel your order for a full refund at any time.
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Why was I charged sales tax on my purchase?
All items shipped within the state of Texas will be subject to the Texas
state sales tax of 8.25%. Items shipped out-of-state are non taxable.
Resale Items will be tax exempt upon receipt of a Resale Certificate or
Tax Exempt Certificate via fax to (972) 723-2555 at the time order is
being placed.
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How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 3-5 days.
Special items will ship upon completion of the order. Large items such as
multiple tarps or large quanities of accessories are shipped via common
carrier.
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Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid
street address is needed to ensure proper delivery. If a P.O. Box is used
as a shipping address, an error message will appear when submitting the
order. We also cannot deliver to A.P.O., F.P.O., or foreign addresses.
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Can I ship my order to a different address?
Yes. When you place your order, just give the salesperson the address you
want to ship your merchandise to. Remember to use a street address, not a
Post Office Box, for any shipping address.
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How are shipping charges calculated?
Shipping charges vary according to product type and destination.
Larger items are generally shipped via common carrier, and require higher
shipping rates. Please call for all shipping quotes.
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